Frequently Asked Questions

What payment methods do you accept?
We accept payment by credit card or paypal. Sorry, we do not accept personal checks.

Why was my credit card declined?
Make sure when entering your credit card information that you enter the EXACT BILLING ADDRESS that your credit card company has listed for your account.

Do you ship internationally?
Yes, we do ship internationally. You should see the available shipping options to your country as you go through checkout. If you get an error instead of a shipping option during checkout, please email us with your location and we will get it fixed.

What shipping methods are available and how much do they cost?
We ship via the United States Postal Service. Our rates are based on your location, the weight of your package, and the shipping method that you choose.

If you have any questions about shipping please contact us.

How do I track my package?
First Class Mail and Priority Mail come with a Delivery Confirmation number that will be sent to you via email when we ship your order. A Delivery Confirmation number is similar to a tracking number, however information about the progress of your shipment is usually not updated until the day your shirt is delivered.

Express Mail comes with a tracking number that will be sent to you via email when we ship your order.

I was sent the wrong shirt/I was sent a defective shirt.
If you received the wrong shirt or the shirt we sent you is defective, do not just mail it back to us. Please contact us with your order number and specifics.

In order to return an item, you need to first obtain an RMA (Return Merchandise Authorization) number. Contact us in order to obtain an RMA number. The RMA number must be clearly written on the outside of the box. Ship back to us with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages. RMA codes are valid for 7 days only. If you do not send the product back to us within 7 day, we will not be able to accept it or refund your order.

I am a designer, are you hiring?
We are always looking for talented designers to work on a freelance basis. If you are interested, please contact us.

How can I make a change to my order?
If you made a mistake on your order or would just like to change something, please email us and let us know. If your order has not been shipped out yet, we should be able to make the change for you. Please include the order number (if you have it), the name the order was placed under, the email address used for the order, and what you would like changed.

Can you send me a catalog?
Currently, we do not offer catalogs and only sell via our online store.

Why didn't I receive a confirmation email?
Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email arrived there. If you are not able to find it there you can email us and we can confirm that the order was placed.

What name will appear on my credit card bill?
The name on your credit card bill will be DEPTH CLOTHING, LLC. Depth Clothing LLC is the legal name of our company.

Are you looking for new models?
We are always on the lookout for new models. If you are interested, please send us your portfolio and include the city you are located in, and any other info you think we will find helpful.


Contact us

Our hotline is available 24/7

Phone:+33 (0)1.23.45.67.89

Contact our hotline

PayPal


Website Design by Charleston Web Design & Hosting  Copyright 2005-2013 ©